• Scaled Delivery Efficiency: Re-engineered the end-to-end product lifecycle, achieving a 3x increase in feature delivery year-on-year.
• Strategic Alignment: Implemented a company-wide Lean Value Tree (LVT), connecting discovery and MVP development directly to high-level business goals through traceable metrics.
• Organisational Design: Reduced cross-team dependencies by optimising team topology and streamlining the “Discovery to Rollout” pipeline.
• Deployment Frequency: Accelerated release cycles by implementing automated testing and CI/CD enhancements, significantly increasing deployment confidence.

• Unified Observability: Orchestrated the rollout of a centralised observability platform across vast multicloud tech estate.
• Automated Incident Response: Reduced Root Cause Analysis (RCA) time by deploying an automated, multi-cloud service map for real-time incident tracking.
• Global Infrastructure: Integrated all major cloud providers and PaaS suppliers into a unified developer platform.
• Real-time FinOps: Established granular cloud-spend visibility with real-time budget tracking from individual teams to vertical business units.

• Internal Developer Platform (IDP): Launched a “single pane of glass” platform to unify workflows for developers, platform engineers, and operations.
• Golden Path Automation: Standardised the developer journey with automated repository creation, authentication, and infrastructure provisioning.
• Knowledge Management: Centralised technical documentation, API dictionaries, and the company Tech Radar to promote engineering standards.
• Governance as Code: Built a vendor onboarding framework via IaC, reducing onboarding lead time to one week.

• Acquisition Due Diligence: Conducted deep-dive technical audits for three organisations, evaluating code quality, infrastructure risk, and integration roadmaps.
• Streamlined Procurement: Managed end-to-end vendor lifecycles (POV/POC to contract negotiation). Successfully onboarded four major vendors using reusable IaC frameworks.
• Global Leadership: Led and mentored cross-functional teams across three countries and four regional offices.
• Community Building: Hosted the company’s first external tech meetup and established a centralised technical library to foster a culture of continuous learning.

Engaged with the UK’s leading online marketplace to define and deliver the next phase of their customer experience transformation. Initial discovery highlighted a significant opportunity to improve end-to-end journeys across operational, marketing, and product touchpoints for millions of users.

Key contributor to:

• Developing a multi-year CX strategy to guide their next transformation wave
• Identifying critical operational and marketing use cases that would deliver measurable customer value
• Running build-vs-buy analysis across 20+ CRM suppliers and assessing existing product capabilities
• Defining a target CX architecture underpinned by technology strategy, standards, and governance policies
• Leading and shaping multi-team implementation as the programme moves from strategy into delivery

Technical pre-sales partner for public-sector demand across security and cross-government programmes. Supported bid teams in translating complex technical requirements into credible, assurance-ready solutions aligned with NCSC guidance and the Cyber Assessment Framework (CAF). Helped shape proposals that balanced innovation with the stability, data sovereignty, and accreditation expectations of critical national infrastructure clients.

Responsible for crafting and implementing a multi-team, multi-year technical vision for a major UK public-sector programme. Led a team of over 100 people organised into cross-functional, product-aligned squads delivering citizen-facing services at national scale.

Strong focus on security, data privacy, and stability. Guided by NCSC and aligned to The Cyber Assessment Framework (CAF), assured with automated governance. Provisioning CNI with modern software delivery practices.

Operating an accessible service assessed by The Central Digital and Data Office (CDDO) against a GDS Service Assessment, following The Technology Code Of Practice.

Thoughtworks University (TWU) is a global training program that introduces our newly hired graduates and career changers to the principles, practices and skills required to build working and valuable software.

Established in 2005, TWU has always continuously evolved, and since 2022 has grown into a remote learning program that supports the entire first-year graduate experience.

Europe’s leading members-only destination for premium and luxury off-price fashion, serving millions of members across 28 countries. Led engineering improvements to software delivery performance and developer experience across a high-traffic ecommerce platform balancing rapid assortment turnover with brand-equity protection. Focused on accelerating release cadence, reducing cross-team friction, and embedding practices that would scale with BestSecret’s continued growth from offline retailer to tech-driven online marketplace.

Lead engineer and subject-matter expert for a major online travel agency’s search platform. Designed and implemented search capabilities powering discovery across flights, stays, and packages for millions of travellers. Balanced relevance, performance, and commercial outcomes in a highly competitive market where search quality directly drives conversion and revenue.

Led the delivery of an immersive nine-week training programme covering lean inception, user research, and modern software delivery practices. Structured around industry best practice, the course culminated in students shipping a real production application, giving career changers and graduates hands-on experience of the full delivery lifecycle.

Partnered with Tietoevry Banking Essentials on the Next Generation (NX) Core programme, a major modernisation of a core banking platform first launched in 1981, processing billions of dollars in transactions daily. As engagement and tech lead across teams in Norway, Ukraine, and India, helped transform a 200+ person waterfall programme into an agile, DevOps-driven organisation.

Focus on team topologies, domain driven design, developer experience and software delivery performance, assessed against the 4 key metrics, cutting lead time to deploy from 60 days to five and increasing deployment frequency from one release in eight years to over 100 in two.

Tech lead for search engine design and implementation within a global legal publishing organisation spanning London and Raleigh. Delivered high-performance search capabilities across vast corpora of legal and professional content, enabling practitioners to find authoritative material quickly and reliably.

Organised and contributed to hacknights building a digital mentoring platform for One Million Mentors, a UK charity connecting young people with volunteer mentors to improve employability and life outcomes. Supported delivery of a mobile-friendly platform enabling mentors, mentees, and coordinators to register and match at scale, with safeguarding and data security embedded from day one.

C# and .NET subject-matter expert for event-driven architecture design and implementation in a medical and healthcare context. Helped teams decouple services, improve resilience, and handle high-throughput clinical and operational workflows while meeting the security and compliance expectations of healthcare data.